Whether you need an emergency repair, technical documentation, or to schedule a routine calibration, our support team is standing by.
Get in touch with the right department immediately.
Experiencing an error code or hardware failure? Our on-duty technicians can provide remote assistance and dispatch if necessary.
+260 970785901Need pricing for a new scale or looking into a preventative maintenance contract? Email our sales desk.
getintouch@premierscales.netDrop off smaller bench and retail scales acting accurately at our Lusaka workshop for immediate diagnostics.
Plot No. 4298, Corner Lumumba Road + Buyantanshi Road, Lusaka, Zambia.For standard industrial use, we recommend professional calibration every 6 to 12 months. However, if the scale is utilized in a high-volume trading environment or extreme temperatures, quarterly calibration may be required by local trading standards.
Yes. While we are an official distributor for major global brands, our technicians are highly trained and possess the diagnostic tools to service, repair, and calibrate almost any brand of commercial or industrial scale.
For clients holding a Service Level Agreement (SLA), our guaranteed response time is within 24 hours. Without an SLA, response times vary based on our current nationwide schedule, but we always prioritize catastrophic line-stopping failures.
User manuals and spec sheets can be found on individual product pages under the "Downloads" tab. If your specific model is legacy, you can request the manual directly using the contact form.
Submit your inquiry below and our support desk will create a ticket and respond within 1 business day.